Telecom Operators To Refund 36 Billion Naira To Customers - NCC
Have you ever been charged by your network provider for a service that you can’t remember subscribing to?
Well, you are not alone. Millions of phone subscribers have fallen victim to that, losing billions of naira in the process.
But reprieve is coming the way of all victims as the Nigerian Communications Commission has said it will order network providers in the country to refund 36 billion naira to customers.
In a statement released on Wednesday and issued by Nnamdi Nwokike, the NCC director of public affairs, the commission said it has uncovered a large volume of forceful subscriptions and illegal deductions.
Nwokike said the commission discovered the irregularity after it carried out a long and comprehensive investigative audit into value-added services, VAS subscriptions across all Mobile Network Operators, MNOs and VAS platforms.
He noted that the audit team analysed subscribers’ Call Detail Records from MNOs and subscription logs from VAS providers over a period of two years, leading to the conclusion that a huge percentage of VAS services were not voluntarily subscribed for.
He added that the audit team also found out that some providers had implemented disingenuous mechanisms by which a large number of innocent consumers were “forcefully” subscribed to VAS platforms, leading to regular deduction of their airtime without their consent.
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