NCC Orders Telecoms To Submit Special Quarterly Reports
The agency in charge of regulating telecoms services in Nigeria, Nigerian Communication Commission (NCC) has said it is now mandatory for all telecom companies to submit quarterly service quality report.
This is part of the Quality of Standards launched Thursday by NCC in a bid to improve the quality of telecom service in Nigeria.
NCC said the QoS standards would require mobile network operators to report to the commission at the specified frequency in the year.
“The reporting frequency of mobile operators shall be quarterly; the report for the preceding quarter must arrive at the NCC, Abuja office at most by 15th of the first month of each quarter,” NCC said in a statement on Thursday.
It noted that, “The report shall be in both hard copy and editable electronic versions in the format provided by the NCC.”
According to the statement, the reports should consist of a national report, covering the nationwide network services.
It should also include regional reports focusing on the six geo political zones of the country and urban area reports for Lagos, Aba, Abuja, Kano, Benin city, Maiduguri and Port-Harcourt cities.
NCC said the QoS standards is to ensure service delivery for the telecommunication industry across the country.
The QoS standards will also ensure that consumers enjoy consistent high quality telecommunications service.
“These QoS standards ensure that consumers continue to have access to high quality telecommunications service by setting basic minimum quality levels for all operators.
“These standards define the lower and upper bounds of acceptability of such technical issues as transmission rates, error rates, call completion rates, etc.
“The standards will also handle commercial consumer issues such as access to customer care centres, billing integrity and other characteristics that can be measured and improved,” it said.