CBN Is Ready To Fight For You Against Poor Bank Services
The Central Bank of Nigeria, CBN n Friday announced the deployment of its Consumer Complaint Management System, CCMS to ease the process of addressing issues.
The bank made the disclosure in a circular on its Website, saying the automated system would help to ease complaint management.
It said the CCMS would ultimately boost Nigerians’ confidence in the banking sector.
The bank also said the move was part of the apex bank’s job to ensure that the banking and finance sector is stable and profitable.
“The CBN in furtherance of its mandate to promote stable financial system embarked on the development of a CCMS.
“This is an automated system aimed at easing complaints management to engender public confidence in the financial system.
“In view of this development, the CBN has made it compulsory for banks and other financial institutions to abide by three important guidelines,” it said.
The regulator said that the banks would have to assign a tracking number to every complaint received from their respective customers.
They also need to acknowledge receipt of every complaint through an e-mailed response.
This, it noted, would include; the tracking number that has been assigned to commence the uploading of all complaints on the CCMS.
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