#BounceExclusive: Ikeja Electric Set To Adopt Whistle-Blowing Policy
"See Something, Say Something".
Following the relative success of the whistle blowing policy introduced by the federal government, it seems most organisations are toeing the line.
Latest on the list is the Ikeja Electric, Nigeria's largest power distribution company.
Speaking with Bounce News, the company's Head of Corporate Communication, Felix Ofulue, said its whistle blowing policy will take full effect as from June.
According to him whistle blowing means giving information on customers involved in illegal activities.
Ofolue stated that the focus of the campaign is to provide the much-needed awareness and enlightenment to ensure that customers do not fall victim of fraudulent practices.
"It is our responsibility to ensure that our customers are protected so that they do not lose any of their hard-earned resources.
"Internally, we are strengthening our enlightenment campaign to staff and customers across our network, while we have also provided payment platforms to ease the convenience of payment of their bills', he said.
He further pointed out that even though IE has a company policy that discourages customers from making payments to staff on the field, many customers still persuade the field staff to help make the payments.
Mostly, the monies are remitted, however there are instances when reconciliation of these payments becomes an issue especially where no receipts are issued.
Ofulue, then, called on customers to explore the several payment platforms available to them, urging them to always collect their receipt which is the only eligible proof of payment in reconciliation dispute cases.
“We have provided many robust options for our customers to pay their electricity bills so there really is no need to part with cash to people in the field, especially as we have noticed an increase in recent times of fraudsters impersonating our staff.
“Customers will save themselves from the inconvenience of being defrauded if they always make payments through our approved channels and collect their receipts", he concluded.
Ofulue asked customers who have legitimate complaints relating to unethical practices to report such matters, by sending an email to: