Alex Ekubo Lashes Out At Dana Air
Nollywood actor Alex Ekubo has written an open letter to Dana Air about his bad experience.
On his social media page he complained of rampant delays and sporadic cancellation of scheduled flights without concern for the traveler’s engagements.
He claims that after booking a 7:40am flight to Owerri, it was shifted to 12:30pm, due to ‘operational reasons’.
Alex Ekubo also said that the engagement, he was going for was to start by 11am.
“Please note that our engagement was billed to start by 11am, long story short, calls were made top staff were woken up & a plane “Miraculously” surfaced to evacuate us by 10am, we narrowly made the event on time.” he said.
He also pointed out that departure back to lagos was set for 8:45am then for “operational reasons” the time kept changing till the plane finally left 8 hours later at about 5:30pm.
“Also Note that all this while NO member of staff from DANA AIR came to address us or comfort us or even offer us water, all these information you had to go and get from their desk, when I asked the man behind the counter he said that FAAN (Federal Airport Authority of Nigeria) would not allow them come to the departure lounge to address the passengers.”
“Interestingly we found out that the Md & GM of DANA AIR who was scheduled to be on the same flight as us after a while of delay flew off on AIR PEACE, wow! How cool is that? Perhaps they had more “important things” to do in Lagos than little ol me.
"I’ve come to the logical conclusion that the management of DANA AIR are insensitive, nonchalant, carefree, unperturbed & unbothered of their customers wellbeing & prior engagements.” he said while concluding his open letter.